Privacy Policy

1. Information We Collect

Personal Information You Provide

When you request a moving quote or book our services, we collect:

• Contact Information: Name, phone number, email address
• Move Details: Current address, destination address, move date, property type
• Service Preferences: Number of rooms, special items, moving preferences
• Optional Information: Additional notes, special requests, or instructions

Information Collected Automatically

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on site, referring website
• Location Data: General geographic location based on IP address
• Analytics Data: How you interact with our website and services

2. How We Use Your Information

We use your personal information for the following purposes:

• Provide Services: Process moving quotes, schedule moves, communicate about your service
• Customer Support: Respond to inquiries, resolve issues, provide assistance
• Service Improvement: Analyze usage patterns to improve our website and services
• Marketing: Send promotional offers, moving tips, and service updates (with your consent)
• Legal Compliance: Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

Service Providers

• Email Services: FormSubmit.co for email delivery and notifications
• Analytics: Google Analytics to understand website usage
• Advertising: Google Ads and Meta (Facebook) for advertising purposes
• Communication: Tawk.to for live chat support

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Google Analytics to measure website performance
• Advertising Cookies: Google Ads and Facebook Pixel to deliver relevant ads
• Preference Cookies: Remember your settings and preferences

Third-Party Tracking

We use the following third-party tracking services:

• Google Analytics: Tracks website usage and visitor behavior
• Google Ads: Tracks ad performance and conversions
• Facebook Pixel: Tracks ad performance and enables retargeting

Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data in a machine-readable format

To exercise these rights, contact us at: contact@roscosmoving.com or (216) 512-4874

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission via HTTPS encryption
• Regular security assessments and updates
• Access controls and authentication procedures
• Data backup and recovery procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our business relationship
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

Typically, we retain customer data for up to 7 years after the last service interaction, unless legally required to retain it longer.

8. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, review sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

11. International Users

Our services are based in the United States (Ohio). If you access our website from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website homepage

Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

13. Do Not Track Signals

Some browsers offer "Do Not Track" (DNT) signals. Our website does not currently respond to DNT signals, as there is no industry consensus on how to interpret them. We will update this policy if DNT standards are established.

14. Contact Us

15. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.